Frequently Asked Questions
Everything you need to know about your New Era shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns are free for all domestic orders.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as New Era fits are designed for a modern, true-to-size silhouette.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times and costs vary based on the destination and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.